Juan M. Padilla

Operations & Quality Management Professional | Medical Assistant
Fort Smith, US.

About

Highly accomplished and bilingual professional with a robust background in healthcare administration, quality management, and operational leadership, holding a Six Sigma Green Belt and RMA certification. Proven ability to optimize processes, enhance patient care, and drive efficiency across diverse environments, from medical clinics to food processing plants and family-owned businesses. Adept at leveraging strong organizational, communication, and problem-solving skills to achieve measurable results and lead cross-functional teams.

Work

Mercy Podiatric Clinic
|

Medical Assistant

Fort Smith, Arkansas, US

Summary

Provided comprehensive administrative and clinical support as a Medical Assistant, ensuring efficient patient flow and accurate record management in a podiatric clinic.

Highlights

Served as a physician's secretary, managing confidential patient correspondence and administrative tasks to streamline clinic operations.

Facilitated patient intake by assisting with insurance forms and claims, ensuring accurate documentation and timely processing for over 50 patients weekly.

Managed prescription fulfillment, communicating with pharmacies via phone and fax to ensure timely medication access for patients.

Performed clinical duties including changing dressings and collecting vital patient data, medical history, and specimens for lab tests, supporting comprehensive patient care.

Organized and maintained electronic and paper medical records, ensuring HIPAA compliance and efficient retrieval for patient care and referrals.

ICMAN Cleaning and Handyman Services (Formerly MIP Janitorial)
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Service Company Owner/Operator

Fort Smith, Arkansas, US

Summary

Led and managed a family-owned service company, overseeing comprehensive cleaning and handyman operations for residential and commercial clients.

Highlights

Directed all aspects of a family-owned service business, including deep residential and commercial cleaning, handyman services, and property maintenance projects.

Managed client relationships and project timelines, ensuring high-quality service delivery and client satisfaction for diverse projects.

Oversaw all operational logistics, including scheduling, resource allocation, and quality control for multiple service offerings.

Executed specialized services such as paint jobs and general property maintenance, enhancing property value and client retention.

Employers' Health Coalition
|

Diabetes Resources Coordinator

Fort Smith, Arkansas, US

Summary

Coordinated diabetes education and resources, supporting members and employees in managing their condition and improving health outcomes.

Highlights

Educated members identified with diabetes on effective management strategies, contributing to improved health literacy and self-care practices.

Conducted educational diabetes sessions for employees at various employer sites, reaching diverse audiences and promoting wellness initiatives.

Processed financial quarterly reports with high accuracy, ensuring transparent communication of program performance.

Managed quarterly mailings, distributing vital information and ADA guidelines to all identified members to promote awareness and support.

Maintained consistent communication with clients regarding appointments and program updates, fostering strong relationships and engagement.

Fort Smith Public Schools
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Substitute Teacher (Grades K-12/All Subjects)

Fort Smith, Arkansas, US

Summary

Provided instructional support across all grade levels (K-12) as a substitute teacher, maintaining classroom continuity and student engagement.

Highlights

Delivered instruction across a wide range of subjects for grades K-12, ensuring continuity of learning in the absence of regular teachers.

Managed classroom environments effectively, maintaining discipline and fostering a productive learning atmosphere for diverse student populations.

Adapted quickly to various school settings and curriculum requirements, demonstrating strong organizational and instructional flexibility.

Supported student learning by implementing lesson plans and assisting with classroom activities, contributing to educational objectives.

Car Mart
|

Sales Associate

Fort Smith, Arkansas, US

Summary

Assisted customers with vehicle purchases and managed administrative tasks to support sales operations.

Highlights

Entered data for potential buyers, facilitating pre-qualification processes and streamlining the sales pipeline.

Managed various pre-qualification duties, ensuring efficient customer service and accurate record-keeping.

Processed client files and scheduled appointments, contributing to organized sales operations and customer satisfaction.

Supervised office operations in the absence of a manager or owner, maintaining productivity and customer service standards.

My Clean Spot Inc.
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Manager Co/Owner Family Owned

La Mirada, California, US

Summary

Co-owned and managed a family business, overseeing marketing, client acquisition, and service delivery for commercial and office cleaning.

Highlights

Developed and executed marketing strategies to acquire new commercial and office cleaning accounts, expanding client portfolio.

Provided comprehensive general cleaning services, ensuring high standards of cleanliness and client satisfaction.

Presented detailed descriptions of available services, pricing, and contract reviews to potential customers, securing new business agreements.

Managed operational aspects, including scheduling, staff coordination, and quality assurance for all cleaning projects.

Remax College Park Realty
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Commercial/Residential Real Estate Agent

La Palma, California, US

Summary

Facilitated commercial and residential real estate transactions, managing client relations and coordinating with various stakeholders.

Highlights

Generated new leads by making cold calls to potential buyers and sellers, expanding client base and market reach.

Processed loans and coordinated reports from Escrow, Title, and Bank institutions, ensuring smooth transaction closures.

Communicated effectively with escrow and title companies to expedite transaction processes, reducing closing times by an average of 15%.

Conducted open houses, home previewing, and open house caravans, significantly increasing property visibility and buyer interest.

Sunco Company
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Food Processing Plant Shift Supervisor

Buena Park, California, US

Summary

Supervised daily operations and quality control for a food processing plant, managing a large team and ensuring compliance with industry standards.

Highlights

Supervised a team of 80-100 employees across multiple shifts, optimizing workflow and productivity in a fast-paced food processing environment.

Coordinated drivers for pickups and deliveries, ensuring timely and efficient logistics for incoming and outgoing freight.

Managed documentation for all incoming and outgoing freight, maintaining accurate records for inventory and auditing purposes.

Conducted rigorous lab control checks and logged USDA check reports, ensuring strict adherence to food safety and quality inspection standards.

Managed overall quality production and conducted weekly safety meetings, significantly improving operational safety and compliance.

Volunteer

United States Department of Agricultural
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Volunteer

Fort Smith, Arkansas, United States of America

Summary

Provided agricultural support and interpretation services, assisting farmers with critical soil and planting decisions.

Highlights

Collected soil samples and provided recommendations to farmers regarding nutrient optimization, contributing to improved crop yields.

Assisted farmers with planting strategies, leveraging agricultural knowledge to enhance productivity and sustainability.

Served as an interpreter, facilitating communication between agricultural experts and Spanish-speaking farmers to ensure clear understanding and collaboration.

Contributed to community agricultural initiatives as an Earth Team Volunteer, supporting sustainable farming practices.

Education

University of Arkansas - Fort Smith
Fort Smith, Arkansas, United States of America

Bachelor of Applied Science

Applied Science

Petra United Health
Fort Smith, Arkansas, United States of America

Registered Medical Assistant (RMA)

Medical Assisting

Courses

Total Quality Essentials

Industrial Safety

Setup Reduction

Advanced Team Building

Introduction to Lean Enterprise System

Problem Solving Decision Making

Business Logistics

Six Sigma

Policies and Ethics in the Workplace

Supervisor Quality Management

Diversity in the Workplace

Ethics in the Workplace

Consensus Building and Continuous Improvement

University of Arkansas - Fort Smith
Fort Smith, Arkansas, United States of America

Associate of Applied Science

Workforce Leadership

Awards

Volunteer of the Year award

Awarded By

USDA - Natural Resources Conservation Service

Recognized for outstanding volunteer contributions to the Natural Resources Conservation Service.

Languages

English
Spanish

Certificates

OSHA 30
SIX-SIGMA Green Belt
RMA (Registered Medical Assistant)

Issued By

Petra United Health

Skills

Safety & Compliance

OSHA 30, Industrial Safety, Food Safety (USDA), Workplace Ethics, Regulatory Compliance.

Language Proficiency

Bilingual (English/Spanish), Interpretation.

Quality Management & Process Improvement

Six Sigma Green Belt, Total Quality Essentials, Lean Enterprise System, Problem Solving Decision Making, Setup Reduction, Supervisor Quality Management, Continuous Improvement, Process Optimization, Quality Assurance, Compliance Auditing (USDA).

Healthcare Administration & Patient Care

Medical Assisting, Patient Education, Medical Records Management (Paper/Electronic), Vital Signs Measurement, Specimen Collection, Prescription Management, Insurance Claims Processing, Patient Scheduling, HIPAA Compliance, Medical Referrals.

Operations & Project Management

Team Leadership, Operational Oversight, Logistics Coordination, Resource Allocation, Project Planning, Client Management, Property Maintenance, Service Delivery, Inventory Management.

Administrative & Organizational Skills

Microsoft Office Suite, Data Entry, Record Keeping, Scheduling, Prioritization, Independent Work, Task Completion, Customer Support Services.

Leadership & Team Development

Advanced Team Building, Workforce Leadership, Consensus Building, Supervision, Mentorship, Conflict Resolution.

Sales & Client Relations

Customer Service, Client Acquisition, Contract Review, Cold Calling, Sales Support, Relationship Management.