Juan M. Padilla
Operations & Quality Management Professional | Medical Assistant
Fort Smith, US.About
Highly accomplished and bilingual professional with a robust background in healthcare administration, quality management, and operational leadership, holding a Six Sigma Green Belt and RMA certification. Proven ability to optimize processes, enhance patient care, and drive efficiency across diverse environments, from medical clinics to food processing plants and family-owned businesses. Adept at leveraging strong organizational, communication, and problem-solving skills to achieve measurable results and lead cross-functional teams.
Work
Mercy Podiatric Clinic
|Medical Assistant
Fort Smith, Arkansas, US
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Summary
Provided comprehensive administrative and clinical support as a Medical Assistant, ensuring efficient patient flow and accurate record management in a podiatric clinic.
Highlights
Served as a physician's secretary, managing confidential patient correspondence and administrative tasks to streamline clinic operations.
Facilitated patient intake by assisting with insurance forms and claims, ensuring accurate documentation and timely processing for over 50 patients weekly.
Managed prescription fulfillment, communicating with pharmacies via phone and fax to ensure timely medication access for patients.
Performed clinical duties including changing dressings and collecting vital patient data, medical history, and specimens for lab tests, supporting comprehensive patient care.
Organized and maintained electronic and paper medical records, ensuring HIPAA compliance and efficient retrieval for patient care and referrals.
ICMAN Cleaning and Handyman Services (Formerly MIP Janitorial)
|Service Company Owner/Operator
Fort Smith, Arkansas, US
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Summary
Led and managed a family-owned service company, overseeing comprehensive cleaning and handyman operations for residential and commercial clients.
Highlights
Directed all aspects of a family-owned service business, including deep residential and commercial cleaning, handyman services, and property maintenance projects.
Managed client relationships and project timelines, ensuring high-quality service delivery and client satisfaction for diverse projects.
Oversaw all operational logistics, including scheduling, resource allocation, and quality control for multiple service offerings.
Executed specialized services such as paint jobs and general property maintenance, enhancing property value and client retention.
Employers' Health Coalition
|Diabetes Resources Coordinator
Fort Smith, Arkansas, US
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Summary
Coordinated diabetes education and resources, supporting members and employees in managing their condition and improving health outcomes.
Highlights
Educated members identified with diabetes on effective management strategies, contributing to improved health literacy and self-care practices.
Conducted educational diabetes sessions for employees at various employer sites, reaching diverse audiences and promoting wellness initiatives.
Processed financial quarterly reports with high accuracy, ensuring transparent communication of program performance.
Managed quarterly mailings, distributing vital information and ADA guidelines to all identified members to promote awareness and support.
Maintained consistent communication with clients regarding appointments and program updates, fostering strong relationships and engagement.
Fort Smith Public Schools
|Substitute Teacher (Grades K-12/All Subjects)
Fort Smith, Arkansas, US
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Summary
Provided instructional support across all grade levels (K-12) as a substitute teacher, maintaining classroom continuity and student engagement.
Highlights
Delivered instruction across a wide range of subjects for grades K-12, ensuring continuity of learning in the absence of regular teachers.
Managed classroom environments effectively, maintaining discipline and fostering a productive learning atmosphere for diverse student populations.
Adapted quickly to various school settings and curriculum requirements, demonstrating strong organizational and instructional flexibility.
Supported student learning by implementing lesson plans and assisting with classroom activities, contributing to educational objectives.
Car Mart
|Sales Associate
Fort Smith, Arkansas, US
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Summary
Assisted customers with vehicle purchases and managed administrative tasks to support sales operations.
Highlights
Entered data for potential buyers, facilitating pre-qualification processes and streamlining the sales pipeline.
Managed various pre-qualification duties, ensuring efficient customer service and accurate record-keeping.
Processed client files and scheduled appointments, contributing to organized sales operations and customer satisfaction.
Supervised office operations in the absence of a manager or owner, maintaining productivity and customer service standards.
My Clean Spot Inc.
|Manager Co/Owner Family Owned
La Mirada, California, US
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Summary
Co-owned and managed a family business, overseeing marketing, client acquisition, and service delivery for commercial and office cleaning.
Highlights
Developed and executed marketing strategies to acquire new commercial and office cleaning accounts, expanding client portfolio.
Provided comprehensive general cleaning services, ensuring high standards of cleanliness and client satisfaction.
Presented detailed descriptions of available services, pricing, and contract reviews to potential customers, securing new business agreements.
Managed operational aspects, including scheduling, staff coordination, and quality assurance for all cleaning projects.
Remax College Park Realty
|Commercial/Residential Real Estate Agent
La Palma, California, US
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Summary
Facilitated commercial and residential real estate transactions, managing client relations and coordinating with various stakeholders.
Highlights
Generated new leads by making cold calls to potential buyers and sellers, expanding client base and market reach.
Processed loans and coordinated reports from Escrow, Title, and Bank institutions, ensuring smooth transaction closures.
Communicated effectively with escrow and title companies to expedite transaction processes, reducing closing times by an average of 15%.
Conducted open houses, home previewing, and open house caravans, significantly increasing property visibility and buyer interest.
Sunco Company
|Food Processing Plant Shift Supervisor
Buena Park, California, US
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Summary
Supervised daily operations and quality control for a food processing plant, managing a large team and ensuring compliance with industry standards.
Highlights
Supervised a team of 80-100 employees across multiple shifts, optimizing workflow and productivity in a fast-paced food processing environment.
Coordinated drivers for pickups and deliveries, ensuring timely and efficient logistics for incoming and outgoing freight.
Managed documentation for all incoming and outgoing freight, maintaining accurate records for inventory and auditing purposes.
Conducted rigorous lab control checks and logged USDA check reports, ensuring strict adherence to food safety and quality inspection standards.
Managed overall quality production and conducted weekly safety meetings, significantly improving operational safety and compliance.
Volunteer
United States Department of Agricultural
|Volunteer
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Summary
Provided agricultural support and interpretation services, assisting farmers with critical soil and planting decisions.
Highlights
Collected soil samples and provided recommendations to farmers regarding nutrient optimization, contributing to improved crop yields.
Assisted farmers with planting strategies, leveraging agricultural knowledge to enhance productivity and sustainability.
Served as an interpreter, facilitating communication between agricultural experts and Spanish-speaking farmers to ensure clear understanding and collaboration.
Contributed to community agricultural initiatives as an Earth Team Volunteer, supporting sustainable farming practices.
Education
University of Arkansas - Fort Smith
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Bachelor of Applied Science
Applied Science
Petra United Health
Registered Medical Assistant (RMA)
Medical Assisting
Courses
Total Quality Essentials
Industrial Safety
Setup Reduction
Advanced Team Building
Introduction to Lean Enterprise System
Problem Solving Decision Making
Business Logistics
Six Sigma
Policies and Ethics in the Workplace
Supervisor Quality Management
Diversity in the Workplace
Ethics in the Workplace
Consensus Building and Continuous Improvement
University of Arkansas - Fort Smith
Associate of Applied Science
Workforce Leadership
Awards
Volunteer of the Year award
Awarded By
USDA - Natural Resources Conservation Service
Recognized for outstanding volunteer contributions to the Natural Resources Conservation Service.
Languages
English
Spanish
Certificates
OSHA 30
SIX-SIGMA Green Belt
RMA (Registered Medical Assistant)
Issued By
Petra United Health
Skills
Safety & Compliance
OSHA 30, Industrial Safety, Food Safety (USDA), Workplace Ethics, Regulatory Compliance.
Language Proficiency
Bilingual (English/Spanish), Interpretation.
Quality Management & Process Improvement
Six Sigma Green Belt, Total Quality Essentials, Lean Enterprise System, Problem Solving Decision Making, Setup Reduction, Supervisor Quality Management, Continuous Improvement, Process Optimization, Quality Assurance, Compliance Auditing (USDA).
Healthcare Administration & Patient Care
Medical Assisting, Patient Education, Medical Records Management (Paper/Electronic), Vital Signs Measurement, Specimen Collection, Prescription Management, Insurance Claims Processing, Patient Scheduling, HIPAA Compliance, Medical Referrals.
Operations & Project Management
Team Leadership, Operational Oversight, Logistics Coordination, Resource Allocation, Project Planning, Client Management, Property Maintenance, Service Delivery, Inventory Management.
Administrative & Organizational Skills
Microsoft Office Suite, Data Entry, Record Keeping, Scheduling, Prioritization, Independent Work, Task Completion, Customer Support Services.
Leadership & Team Development
Advanced Team Building, Workforce Leadership, Consensus Building, Supervision, Mentorship, Conflict Resolution.
Sales & Client Relations
Customer Service, Client Acquisition, Contract Review, Cold Calling, Sales Support, Relationship Management.